Designing for Homelessness 

 User Research and Synthesis 

The i-team interviewed over 120 individuals who were either currently experiencing homelessness or had previously experienced homelessness. Our team also work with service and front line providers to understand their challenges.

  • Synthesis

  • Service Design 

  • Open Data and Metrics

  • Prototyping

Data for interviews and workshops was used to create the following artifacts and deliverables.

 Personas for Digital Navigation 

Media

Austin's Next Shot at Ending Homelessness, The Austin Chronicle

Library of user personas for open data, Sunlight Foundation 

Reforming services for people experiencing homelessness, Sunlight Foundation

Innovation team sets sights on bedbugs, overcrowding at homeless shelter, Austin Monitor