Designing for Homelessness
User Research and Synthesis
The i-team interviewed over 120 individuals who were either currently experiencing homelessness or had previously experienced homelessness. Our team also work with service and front line providers to understand their challenges.
Open Data and Metrics
Data for interviews and workshops was used to create the following artifacts and deliverables.
Personas for Digital Navigation
Austin's Next Shot at Ending Homelessness, The Austin Chronicle
Library of user personas for open data, Sunlight Foundation
Reforming services for people experiencing homelessness, Sunlight Foundation
Innovation team sets sights on bedbugs, overcrowding at homeless shelter, Austin Monitor